Shipping policy

Domestic Shipping and Delivery

  • Free shipping on all domestic orders.
  • Most of our products are shipped within 7-9 working days.
  • Murraya’s orders are sent via reputed shipping partners. Once your order is processed, it usually reaches the customer within 2 to 3 days.
  • As soon as your product(s) is shipped, the tracking information will be sent via email and WhatsApp.
  • A flat non-refundable charge of Rs. 100 will be applicable on Cash on Delivery orders (COD)
  • For large COD orders, a 20% adjustable advance payment may be requested prior to dispatch as order confirmation.
  • Cash on Delivery (COD) is available only for eligible pin codes. Customers can check eligibility for Cash on Delivery (COD) at checkout.

International Shipping & Delivery

  • Murraya ships globally.
  • We do not ship to any PO Boxes or APO Addresses.
  • We accept All International Credit Cards for payments through our secure payment gateway – Razorpay.
  • International Shipping is calculated at checkout, depending on the Customer's Country
  • Shipping charges are automatically added to your order during checkout.
  • Most of our products are now ready to ship and typically take 7 to 9 working days to get shipped. Once shipped, it should reach you within 7-14 days under normal operating conditions. Check the “Shipping & Returns” section on the product page to see the delivery timeline of that particular product.
  • As soon as your package ships, we will email you your package tracking information.
  • International Orders are dispatched as soon as all the products in your order are ready with us. We don’t dispatch incomplete orders.
  • As the recipient, you are liable for all import duties, customs, and local sales taxes levied by the country we are shipping to. Payment of these is necessary to release your order from customs on arrival.
  • International orders are not eligible for cancellations, returns, or Exchanges.